1. General Information
This website is operated by Soukyliss. Throughout the site, the terms “we”, “us” and “our” refer to Soukyliss.
By accessing this website and/or purchasing our services or products, you agree to be bound by these Terms and Conditions.
2. Services
Soukyliss provides professional hair services, including but not limited to:
Smoothing treatments (Brazilian, tannin, Korean, Indian)
Hair Botox
Deep repair treatments
Personalized hair diagnosis
All services are tailored to each client based on their hair type and condition.
3. Appointment & Booking Policy
A hair diagnosis form must be completed before booking any appointment.
Appointments are confirmed only after validation.
A deposit may be required to secure your booking.
Soukyliss reserves the right to refuse or reschedule any appointment if necessary.
4. Cancellation Policy
Cancellations must be made at least 48 hours in advance.
Deposits can be rescheduled if cancellation is made within this timeframe.
Late cancellations will result in the loss of the deposit.
5. Results Disclaimer
Results may vary depending on:
Hair type
Hair history (color, damage, previous treatments)
Aftercare
If the smoothing treatment does not provide the expected result, the service may be redone free of charge, under the following conditions:
The issue must be reported after the first shampoo
A video must be provided showing the hair washed and air-dried naturally
6. No Refund Policy (Services)
All services are non-refundable once completed.
7. Products
We offer professional hair care products for sale.
By purchasing products from our website, you agree that:
All product descriptions are provided as accurately as possible
Results may vary depending on usage
8. Shipping Policy
Orders are processed within 2 to 4 business days
We ship within France and internationally
Shipping fees are calculated at checkout
A tracking number will be provided via email
9. Return & Refund Policy (Products)
Returns are accepted within 14 days of delivery
Products must be unopened, unused, and in original packaging
Return shipping costs are the responsibility of the customer
Refunds will be issued after the returned product has been received and inspected.
10. Pricing & Payments
All prices are listed in Euros (€) unless stated otherwise
We reserve the right to modify prices at any time
Payment must be completed before order processing or appointment confirmation
11. Intellectual Property
All content on this website (images, text, branding, logos) is the property of Soukyliss and may not be used, reproduced, or distributed without permission.
12. Liability
Soukyliss is not responsible for:
Misuse of products
Allergic reactions (clients are responsible for disclosing conditions)
Results affected by failure to follow aftercare advice
13. Personal Information
Your submission of personal information through the site is governed by our Privacy Policy.
14. Contact Information
For any questions regarding these Terms and Conditions, please contact:
Phone: +33 6 25 35 08 04